We listen, investigate, and respond.
If something is not right, please tell us. We will take your concerns seriously and aim to resolve issues quickly and fairly.
Our complaints process
1. Tell us about your concern
Contact us by phone, email, or post. We will acknowledge your complaint and explain the next steps.
2. We investigate
We review the details carefully, listen to your perspective, and gather any relevant information.
3. Response and resolution
We provide a clear response and outline any actions or improvements as needed.
NHS complaints escalation
If you do not want to complain directly to the practice, you can contact your local NHS Integrated Care Board (ICB).
If you are unhappy with the response, you can ask the Parliamentary and Health Service Ombudsman to review your complaint.
Private complaints escalation
For Private dental care, you can contact the Dental Complaints Service (DCS) if you are unable to resolve the issue with us.